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Terms & Condition
What you need to know when using MyPro
Terms & Condition

Definition

MyPro+ is a portal for purchasing health and general insurance owned by PT Lippo General Insurance Tbk.

Insurance, according to Law No. 40 of 2014, is an agreement between two parties, the insurance company and the policyholder, which forms the basis for premiums by the insurance company in return for :

  1. providing compensation to the insured or policyholder for loss, damage, incurred costs, loss of profit, or legal liability to third parties that may be suffered by the insured or policyholder due to the occurrence of an uncertain event; or
  2. providing payments based on the death or survival of the insured, with benefits of a predetermined amount and/or based on the results of fund management.

Policyholder refers to the party who enters into an agreement with the insurance company to obtain protection or risk management for themselves, the insured, or other participants.

Insured refers to the party who faces the risk as stipulated in the insurance agreement.

Insurance Policy refers to the contract or agreement document that serves as proof of the transfer of risk from the insured to the insurer.

Premium refers to a sum of money determined by the insurance company and agreed upon by the policyholder to be paid based on the insurance agreement or by law, in order to obtain insurance benefits.

Insurance Claim refers to an official request made by the insured to the insurance company with the aim of obtaining compensation for losses resulting from unexpected events covered by the policy.

OTP (One-Time Password)is a verification code in the form of numbers that is valid only within a certain time limit and is sent via email, SMS, or WhatsApp.

IP Address (Internet Protocol Address)is a numerical label representing each device when connected to the internet or other network infrastructure.

General Conditions of the MyPro+ Mobile App and Website

  1. MyPro+ can be accessed in the form of mobile application and website
  2. MyPro+ official website:mypro.co.id
  3. Users who access MyPro+ through mobile application must user a device version that is compatible which are Android devices with a minimum OS version of 8.0 and iOS minimum version 13
  4. Users are required to provide an email and phone number to access the MyPro+.
  5. Users are responsible for all activities conducted within MyPro+ application and website, including any losses caused by user negligence in using the application.

MyPro+ Account Settings, Password, and OTP

  1. Users can register an account through MyPro+ mobile application or website.
  2. Users must be at least 17 years old when registering on MyPro+.
  3. Users are required to register a password when creating an account.
  4. PT Lippo General Insurance Tbk will send an OTP code to the registered email or phone number for the verification process.
  5. Users can register biometrics, such as fingerprints and/or facial identification, to access the MyPro+ mobile application.
  6. Users must maintain the security of their accounts and not provide account access, passwords, or OTPs to other parties.

Insurance Purchase

  1. Users can purchase health and general insurance through the MyPro+.
  2. Users who wish to purchase insurance products must have a MyPro+ account.
  3. Users are required to provide accurate and correct information during the insurance purchase.
  4. PT Lippo General Insurance Tbk is not responsible for any losses caused by inaccurate data entry during the insurance purchase.

Blocking/Restricting Transactions

PT Lippo General Insurance Tbk reserves the right to block a User's account, limit policy purchase transactions, and refuse insurance purchases if there are indications/motives suggesting criminal activity, data discrepancies, requests from authorities, or company's internal considerations.

Intellectual Property Rights

All trademarks, service marks, logos, and icons use in MyPro+ are the property of PT Lippo General Insurance Tbk. Any misuse or unauthorized use of these without permission from PT Lippo General Insurance Tbk is against the law. PT Lippo General Insurance Tbk cannot guarantee or ensure the accuracy, completeness, or adequacy of the information and materials on this site.

Force Majeure

PT Lippo General Insurance Tbk is not responsible for losses beyond its control, such as natural disasters, war, riots, telecommunications disruptions, power outages, changes in legislation, and other events beyond the control and capability of PT Lippo General Insurance Tbk. By accessing the MyPro+ mobile application and/or website, users release PT Lippo General Insurance Tbk from any claims related to these matters.

Dispute Resolution

MyPro+ mobile application and website operates under the jurisdiction of the Republic of Indonesia. All disputes that occur will be resolved based on the laws of the Republic of Indonesia and through the South Jakarta District Court.

Agreement to Terms and Conditions

  1. By accessing MyPro+ mobile application and/or website, the User agrees to the applicable terms and conditions.
  2. Terms and conditions may change at any time based on the company’s internal considerations, changes in legislation, or government policies.
  3. These Terms and Conditions are limited to the MyPro+ mobile application and website. The terms and conditions for insurance products are regulated separately inside the platforms.

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